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Getting Started
Create your account, select a plan, set up your first client and product, and submit your first video request
5 articlesClient and Product Management
Create, edit, and organize clients and products. Write effective descriptions and actor direction for better results
5 articlesVideo Requests and Reviews
Submit video requests, review delivered videos, approve or reject, extend video length, and download your content
7 articlesCredits and Billing
Understand your credit balance, manage your subscription plan, view invoices, and handle billing
6 articlesCommunication
Message your account manager, understand email notifications, and find message threads in the platform
3 articlesAbout RealityMold
Learn what makes RealityMold different, our talent pool, proprietary AI training, and UGC advertising best practices
4 articlesAccount Management
Update your profile, change your password, cancel your subscription, and manage data requests
4 articlesTroubleshooting
Solutions for common issues including video quality, unexpected results, credit discrepancies, and technical problems
4 articlesStill need help?
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