Terms of Service

Welcome to RealityMold. These Terms of Service ("Terms") govern your access to and use of the RealityMold human-augmented AI UGC studio, website, and all related services (collectively, the "Service") operated by RealityMold ("we," "us," or "our").

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service. If you are using the Service on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms, and "you" refers to that entity.

These Terms, together with our Privacy Policy available at /privacy, form the complete agreement between you and RealityMold regarding your use of the Service.

RealityMold is a human-augmented AI UGC (user-generated content) studio. The Service combines real human talent with proprietary AI technology to produce e-commerce video ad creatives on your behalf.

Through the platform, you manage clients (brands) and products, then submit video requests. Our team, using a combination of real actors and AI-enhanced production, creates and delivers video content for your review. You can approve, reject, or request extensions on delivered videos directly within the platform.

RealityMold is not a self-serve video generation tool. All video content is produced by our internal team and delivered to you through the platform. Turnaround, quality, and specific output may vary based on request complexity and current demand.

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We will make reasonable efforts to notify you of material changes that affect your use of the platform.

To use the Service, you must create an account with accurate, complete, and current information. You agree to update your account information promptly if it changes. Providing false or misleading information is grounds for immediate account termination.

You are solely responsible for maintaining the confidentiality of your account credentials, including your password. You agree to notify us immediately at [email protected] if you become aware of any unauthorized access to or use of your account.

You are responsible for all activity that occurs under your account, whether or not you authorized it. We are not liable for any loss or damage arising from your failure to protect your account credentials. We recommend using a strong, unique password and enabling any additional security features we make available.

The Service is intended for use by individuals who are at least 18 years of age. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

The Service is designed primarily for business use, including ecommerce brands, marketing agencies, and advertising professionals. While individual use is permitted, the platform is optimized for commercial content creation.

You are responsible for ensuring that your use of the Service complies with all applicable laws and regulations in your jurisdiction. Access to the Service may be restricted in certain geographic regions at our discretion.

RealityMold offers tiered subscription plans (Starter, Growth, Scale, and Enterprise) on both monthly and annual billing cycles. Each plan includes a set number of credits per billing period. Credits are used to submit video requests through the platform.

Credits are allocated at the start of each billing period. Unused credits do not roll over between billing periods. Credits are non-transferable between accounts and non-refundable once allocated.

When your credits are depleted, you must upgrade your plan to continue submitting video requests. There is no overage billing. Credit allocations, features, and pricing for each plan are detailed on our pricing page.

Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. We reserve the right to change our pricing with 30 days advance notice. Price changes take effect at the start of your next billing period following the notice period.

All payments are processed securely through Stripe, our third party payment processor. By providing payment information, you authorize us to charge your selected payment method for all fees associated with your subscription plan.

If a payment fails, we will attempt to process it again within a reasonable timeframe. If payment cannot be collected after multiple attempts, we may suspend or restrict access to your account until the outstanding balance is resolved. You remain responsible for any uncollected amounts.

Credits are non-refundable once allocated to your account. Video requests that are rejected by you during the review process still consume credits, as production resources have been used to create the content. Unused subscription time from a current billing period may be eligible for a prorated refund at our discretion. To request a refund, contact us at [email protected].

All fees are stated in US dollars unless otherwise specified. You are responsible for any applicable taxes, duties, or other governmental charges associated with your use of the Service.

You agree to use the Service only for lawful purposes and in accordance with these Terms. The Service is designed for legitimate ecommerce advertising, marketing content creation, and related business communications.

You may not use the Service to:

• Create deepfake videos intended to deceive viewers about the identity of the person speaking, or to impersonate real individuals without their explicit consent
• Generate content that is defamatory, harassing, threatening, obscene, or otherwise objectionable
• Produce content that promotes illegal activities, violence, or discrimination
• Create misleading testimonials or endorsements that violate FTC guidelines or equivalent advertising standards in your jurisdiction
• Scrape, reverse engineer, or attempt to extract the underlying AI models, algorithms, or proprietary technology of the Service
• Use automated scripts, bots, or other tools to access the Service in a manner that exceeds normal usage patterns or places undue burden on our infrastructure
• Resell, sublicense, or redistribute the Service itself (generated content may be used freely within the bounds of these Terms)
• Upload content that infringes on the intellectual property rights of third parties

We reserve the right to investigate and take appropriate action against anyone who violates this policy, including removing content, suspending accounts, and reporting violations to law enforcement where applicable.

RealityMold IP. The Service, including its proprietary AI models, algorithms, software, design, branding, and documentation, is owned by RealityMold and protected by intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service itself beyond the limited right to use it as described here.

Your IP. You retain all rights to the content you provide as inputs to the Service, including product information, brand assets, descriptions, images, actor direction notes, and other materials. By uploading content to the Service, you grant us a limited, non-exclusive license to use that content solely for the purpose of producing and delivering video content on your behalf.

Delivered Content. You own the video content delivered to you through the Service. Once you approve a video, you are free to use, distribute, modify, and commercialize it for any lawful purpose. However, you are solely responsible for ensuring that your use of delivered content complies with all applicable laws and advertising regulations.

You grant RealityMold a non-exclusive, royalty-free license to use your inputs and generated content for the limited purposes of operating, improving, and maintaining the Service. This includes processing your data through our AI models and may include using anonymized, aggregated data to improve model performance. We will not publicly display your content or share it with third parties outside of what is necessary to provide the Service, unless you provide explicit consent.

The Service uses a combination of real human actors and AI-enhanced production technology to create video content. While we employ real talent and proprietary AI trained on hundreds of thousands of high-performing e-commerce videos, we do not guarantee specific results, output quality, or that delivered content will be suitable for any particular purpose.

You are responsible for reviewing all delivered videos before publication. It is your responsibility to comply with all applicable advertising standards, platform policies, and disclosure requirements when using content produced by RealityMold in your marketing materials.

RealityMold does not approve or endorse the use of delivered videos in any specific context. The burden of compliance with advertising regulations, platform terms of service, and industry-specific requirements rests entirely with you.

You submit video requests through the platform by selecting a product and providing any additional direction. Each request consumes credits from your plan allocation. Once submitted, our team processes your request and delivers video content for your review.

You may approve, reject, or request an extension on delivered videos. Approved videos become available in your video library for download. Rejected videos still consume credits, as production resources have been used. Extension requests are subject to availability and may consume additional credits.

The platform includes a messaging system for communication related to specific video requests. Messages, including any text and image attachments, are stored on our servers and associated with your account. We reserve the right to review message content for the purpose of quality assurance, dispute resolution, and enforcing these Terms.

We aim to deliver video content within 24 hours of request submission. Delivery times are estimates and not guarantees. Turnaround may vary based on request volume, complexity, and other factors.

Your privacy matters to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, available at /privacy. The Privacy Policy is incorporated into these Terms by reference.

By using the Service, you consent to the collection and use of your information as described in the Privacy Policy. This includes the processing of product data, brand materials, and other content you provide through our systems for the purpose of producing and delivering video content.

We implement industry standard security measures to protect your data. For details on our data handling practices, retention periods, and your rights regarding your personal information, please review the full Privacy Policy.

To the maximum extent permitted by applicable law, RealityMold and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of or inability to use the Service.

Our total cumulative liability to you for all claims arising from or related to the Service shall not exceed the total amount of fees you paid to RealityMold during the twelve (12) months immediately preceding the event giving rise to the claim.

This limitation applies regardless of the legal theory on which the claim is based, whether in contract, tort (including negligence), strict liability, or otherwise, and even if RealityMold has been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the greatest extent permitted by law.

The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory. We expressly disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not guarantee any specific level of quality, accuracy, or reliability in the AI generated content produced by the Service.

No advice or information, whether oral or written, obtained from RealityMold or through the Service creates any warranty not expressly stated in these Terms.

You agree to indemnify, defend, and hold harmless RealityMold and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

• Your use of the Service or any content you generate through it
• Content you upload, submit, or provide to the Service, including any claims that such content infringes on the rights of a third party
• Your violation of these Terms or the Acceptable Use Policy
• Your violation of any applicable law, regulation, or third party right, including advertising standards and platform policies
• Any claim by a third party related to AI generated videos you created, published, or distributed using the Service

This indemnification obligation survives the termination of your account and these Terms.

Cancellation by You. You may cancel your subscription at any time through your account settings or by contacting us at [email protected]. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until the end of that period, but no further charges will be applied.

Termination by Us. We may suspend or terminate your account immediately, without prior notice, if you violate these Terms, the Acceptable Use Policy, or engage in conduct that we determine, in our sole discretion, is harmful to the Service, other users, or RealityMold. We may also terminate your account for extended inactivity or for any other reason with 30 days notice.

Effect on Data. Upon termination, you will have 30 days to download or retrieve your content and generated videos. After this 30 day retrieval window, we may permanently delete all data associated with your account. We are not obligated to retain your data beyond this period.

Sections of these Terms that by their nature should survive termination will remain in effect, including but not limited to Intellectual Property, Limitation of Liability, Indemnification, and Dispute Resolution.

Informal Resolution. Before initiating any formal dispute resolution process, you agree to contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days.

Binding Arbitration. If informal resolution fails, any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted in the English language and the seat of arbitration shall be Wilmington, Delaware.

Small Claims Exception. Notwithstanding the above, either party may bring an individual action in small claims court for disputes within the jurisdiction of such court.

Class Action Waiver. You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against RealityMold.

These Terms and any disputes arising from or related to them shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of laws principles.

For any disputes not subject to arbitration, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Wilmington, Delaware.

We may update these Terms from time to time. For material changes, we will provide at least 30 days advance notice by email to the address associated with your account and by posting a prominent notice on the Service.

Your continued use of the Service after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree with the revised Terms, you must stop using the Service and cancel your account before the changes take effect.

Non-material changes, such as clarifications or formatting updates, may be made without advance notice. We encourage you to review these Terms periodically.

If you have questions about these Terms or the Service, you can reach us at:

• Email: [email protected]
• Website: realitymold.com/contact

We aim to respond to all inquiries within two business days.

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

The failure of RealityMold to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. A waiver of any term shall only be effective if in writing and signed by an authorized representative of RealityMold.

These Terms, together with the Privacy Policy available at /privacy and any supplemental terms or policies referenced herein, constitute the entire agreement between you and RealityMold regarding your use of the Service.

These Terms supersede all prior and contemporaneous agreements, proposals, representations, and understandings, whether written or oral, relating to the subject matter of these Terms. Any ambiguities in these Terms shall not be construed against the drafting party.