Communication
Message your account manager, understand email notifications, and find message threads in the platform
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How to Message Your Account Manager
Send messages to your account manager directly within the platform, attach images for context, and understand expected response times.
Understanding Email Notifications
Learn which events trigger email notifications, what each notification type contains, and how to navigate from an email back to the relevant item in the platform.
Where to Find Messages in the Platform
Locate your message threads from the Messages overview page or within individual video request detail pages.