Communication
Message your account manager, understand email notifications, and find message threads in the platform
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How to Message Your Account Manager
Open the Messages page from the sidebar, pick the right scope (general, client, campaign, or creative), and write. Threads scope your conversation so context stays with the right entity.
Understanding Email Notifications
The full inventory of customer facing emails RealityMold sends, what triggers each one, and where the email points you in the platform.
Where to Find Messages
Three entry points to your message threads: the Messages page in the sidebar, the per creative button on a review page, and the per campaign button inside a workspace.
Managing Notification Emails on a Campaign
Each campaign keeps its own list of email addresses that get notified when work moves along. How to add, remove, and decide who should be on the list.