Understanding Your Credit Balance

Credits Belong to Clients

Credits are the unit you spend to produce video on RealityMold. Every client carries its own credit balance, tied to its own subscription. Credits never pool across clients. If you run three clients on three plans, you watch three independent balances.

Each plan ships with a monthly (or annual) credit allocation:

• Starter: 150 credits per cycle.
• Growth: 325 credits per cycle.
• Scale: 575 credits per cycle.

Annual subscriptions get the same number of credits per cycle as monthly. The cadence affects price, not allocation.

Where to See Your Balance

A few places surface the balance:

On the dashboard. The Recent Clients list shows the live balance on each client card.

On the per client settings page. A token bar at the top of the plan management section shows the live balance, the plan allocation, and a "View credit activity" link into the transaction history.

At submit time. When you submit a creative, the submit screen shows the exact credit cost for that submission and the resulting balance. If the cost exceeds the balance, the submit button stays disabled and the page prompts you to upgrade the plan or top up.

On the agency Billing page (when you own two or more clients). The aggregate table lists the live balance for every client at once.

How Credits Are Deducted

Deduction happens at submit time, not at delivery.

The base cost per creative is 40 tokens. Product Showcase, if enabled, adds a deposit calculated by the second: 1 token per second of clip duration, with each clip's duration clamped between 4 and 12 seconds. A 3 clip showcase with default 4 second clips adds 12 tokens to the base, for a total of 52 tokens. A 6 clip showcase at the same length adds 24 tokens, for a total of 64.

The showcase portion is a deposit, not a flat fee. After delivery, RealityMold reconciles the actual delivered seconds against the deposit. Any unused seconds are refunded. If the final work went beyond what your deposit covered, an outstanding token balance can result.

Every deduction shows up as a credit transaction. Open the per client credits page (the "View credit activity" link inside the settings page) to see the full log. Each entry records the type (submission, refund, plan allocation, top up, auto reload, mid cycle proration) and the amount.

When Balances Reset

Credits reset at the start of each billing cycle on the client. Cycles are monthly for monthly subscribers and annual for annual subscribers, anchored to the original subscription date.

Unused credits do not roll over. Each cycle starts at the plan's full allocation. If you have credits left and a renewal coming up, put them to work before the cycle resets. There is no benefit to hoarding.

Mid cycle upgrades grant prorated credits immediately. If you move from Starter to Growth halfway through a cycle, the prorated difference is added to the balance right away. The math is automatic.

Auto Reload and manual top ups do not reset. Top up tokens sit on top of your plan balance. They are spent before the next cycle, but if you have manual top up tokens left at reset, those keep their value (top up tokens roll over; only plan allocation tokens reset).

What Happens When You Run Low

If a submission's cost exceeds the live balance:

• If Auto Reload is enabled on the client, the system charges your card for a small top up and continues. Auto Reload only fires when the balance is too low for the specific submission you are trying to make.
• If Auto Reload is disabled (or the charge fails), the submit button stays disabled. The page prompts you to either upgrade the plan or buy a manual top up pack from the per client settings page.

Manual top up packs come in a few sizes from the per client settings page. Buy what you need on demand.

For deeper detail on each of these moments, see What Happens When Credits Run Out. For credit cost detail per action, see Understanding Credit Costs.

Monitoring Usage

A few habits keep things smooth:

• Check the per client balance once a week if you are producing actively. The progress bar on the settings page gives a quick read.
• Use the credit transaction log when something seems off. Every movement, every refund, every reset is logged with a timestamp.
• Watch for repeated near zero balances. If a client keeps hitting zero mid cycle, the plan is probably one tier too small. Bumping up is usually cheaper than the equivalent in top up packs.

To download invoices or review past charges, see Viewing Billing History and Invoices.