Understanding Your Credit Balance

What Are Credits

Credits are the currency you use to generate video content on RealityMold. Your subscription plan includes a set number of credits each billing cycle: Starter plans receive 150 credits, Growth plans receive 325 credits, and Scale plans receive 575 credits.

Credits are spent when you submit video requests and when you extend delivered videos. Each action deducts a set number of credits from your balance, and the cost is always displayed before you confirm so you know what you are spending.

Where to Check Your Balance

Your current credit balance is displayed on the Dashboard at the top of the page. The balance updates in real time as credits are deducted, so it always reflects your latest activity.

You can also see your balance when submitting a new video request. The request form shows your current balance alongside the credit cost of the request, making it easy to confirm you have enough credits before submitting.

How Credits Are Deducted

Credits are deducted at the time you submit a video request, not when videos are delivered. The moment you click Submit Request, the full credit cost for all requested variations is deducted from your balance immediately.

Extensions also deduct credits immediately upon confirmation. When you click Confirm on an extension, the credits are taken from your balance right away.

Each deduction is logged as a credit transaction for your records. You can review your transaction history to see exactly how credits have been spent across requests and extensions.

When Credits Reset

Credits reset at the start of each billing cycle. Your billing cycle begins on the day you subscribed and renews monthly, or annually if you are on an annual plan.

Unused credits from the previous cycle do not roll over. Each cycle starts fresh with your full plan allocation. This means there is no benefit to hoarding credits near the end of a cycle. If you have credits remaining, put them to work before your renewal date.

If you upgrade your plan mid-cycle, you receive the prorated credit difference immediately. The additional credits are calculated based on the remaining days in your current billing cycle and added to your balance right away. For details on upgrading, see Upgrading Your Plan.

Monitoring Your Usage

Check your balance regularly, especially during high-volume production periods when credits can be consumed quickly. The dashboard shows recent activity so you can track spending patterns and anticipate when your balance might run low.

If you find yourself consistently running low before your cycle renews, upgrading to the next tier may be more cost-effective than throttling your production schedule. See What Happens When Credits Run Out for what to expect if your balance reaches zero, and Understanding Credit Costs for Requests and Extensions for details on what each action costs.

To review past charges and download invoice PDFs, see Viewing Billing History and Invoices.