What Happens When Credits Run Out

When Your Balance Reaches Zero

When your credit balance hits zero, you cannot submit new video requests or extend existing videos. Any requests already in production will still be completed and delivered as normal. Only new submissions are blocked.

If you attempt to submit a request or extend a video without sufficient credits, you will see a prompt to upgrade your plan. The system does not allow partial submissions or overdrafts.

Your Options

You have two paths to resume creating content.

Upgrade your plan. Moving to a higher tier gives you more credits immediately. The upgrade takes effect right away, and you receive the prorated credit difference for the remainder of your current billing cycle. There is no waiting period. As soon as the upgrade processes, your new credits are available and you can submit requests again. See Upgrading Your Plan for the step-by-step process.

Wait for your next billing cycle. Credits reset automatically when your billing cycle renews. Check your billing page to see the exact renewal date. When the cycle resets, your full plan allocation is restored and you can pick up right where you left off.

There is no overage billing on RealityMold. You will never be charged extra for exceeding your plan. The system simply prevents new requests until credits are available, either through an upgrade or a cycle reset.

What Still Works Without Credits

Running out of credits does not lock you out of your account. Most platform features continue to work normally.

You can still review and take action on delivered videos, including approving and rejecting variations. You can still download approved videos from your Video Library. You can still message your account manager, manage your clients and products, and update product details for future requests.

The only actions blocked are submitting new video requests and extending delivered videos. Everything else remains fully accessible.

Avoiding Credit Exhaustion

Monitor your balance on the dashboard, especially during active campaign periods when you may be submitting multiple requests in a short window. Planning your monthly request volume against your plan allocation helps prevent surprises near the end of a billing cycle.

If you consistently run out of credits before your cycle renews, upgrading to the next tier is likely more cost-effective than rationing your production schedule. The higher tier gives you a larger monthly allocation and lets you maintain a steady output cadence without interruptions.

For more on how your balance works and when it resets, see Understanding Your Credit Balance.