Auto Reload

What Auto Reload Does

Auto Reload is a safety net for the moment your client's token balance is too low to cover a submission. When it is enabled and you try a token spending action (submitting a creative, generating a persona image batch), the system charges your card for a small top up before the action and your work continues uninterrupted.

It is not a general "keep my balance topped up" setting. Auto Reload only fires on the specific action that would otherwise fail. If you never run out, Auto Reload never charges you.

Where to Enable or Disable It

1. Open the client from the dashboard or the Clients page.
2. Open the client's settings page.
3. Scroll to the Auto Reload section.
4. Toggle on or off.

The current state is shown next to the toggle (Enabled or Disabled). Enabling Auto Reload requires a card on file for the client. If there is no card yet, the toggle prompts you to add one.

When It Fires

Auto Reload triggers when:

1. You initiate an action that would spend tokens.
2. The action's token cost exceeds the client's current balance.
3. Auto Reload is enabled on the client.
4. The card on file is valid and can be charged off session.

If all four are true, the system charges your card silently and the original action goes through. The credit log shows both the top up addition and the deduction for the action as separate entries.

When It Does Not Fire

A few cases where Auto Reload stays out of the way:

• The balance is high enough. Auto Reload only fires on a shortfall. A submission that fits within your existing balance never triggers it.
• Auto Reload is disabled. The Insufficient Tokens modal appears instead. You can top up manually, upgrade, or wait for the next cycle.
• The card on file fails. If the charge attempt is declined or hits 3D Secure, Auto Reload aborts. The Insufficient Tokens modal appears with a note that Auto Reload could not cover the request, so you can update the card and try again.
• Edge case: the client has no subscription. Auto Reload requires an active plan. A client without a plan cannot use Auto Reload.

What You Get Notified About

When Auto Reload is turned on, an "Auto Reload enabled" confirmation email lands at your address. Same when you turn it off. This is a paper trail so you always know the current state.

When Auto Reload actually fires, the charge appears on your card statement and on the credit log on the client's credits page. There is no separate "Auto Reload just fired" email by default; the action it covered (your submission) will have its own delivery notification later in the day, and the activity is visible in the transaction log.

How to Decide Whether to Enable It

A few rules of thumb:

Enable Auto Reload if:

• You produce in bursts and do not want a submission to die mid flow because of a math error on your part.
• You operate as part of a team where someone other than the card holder is doing the submissions.
• You are running active campaigns and a paused submission would cost you real time.

Leave Auto Reload off if:

• You want hard control over every charge. The Insufficient Tokens modal is your circuit breaker.
• You operate on a fixed budget per cycle and want to feel the wall when you hit it.
• You only submit occasionally and a manual top up at the right moment is easy.

Neither choice is wrong. The default is off, so you opt in deliberately.

Common Issues

"Auto Reload is on but my submission still failed." The card on file probably failed the charge attempt. The Insufficient Tokens modal usually mentions this. Initiate a manual top up or a plan change to route through Stripe Checkout and update the card.

"I disabled Auto Reload but a charge still landed today." That charge is likely from a submission that fired Auto Reload before you disabled it, or from a different client where Auto Reload is still on. Check the credits page on each client to see exactly where the addition landed.

"I want a different top up amount." The trigger amount is fixed today. For larger top ups, use Manual Top Up packs from the same settings page (see Manual Top Up Packs).

For the broader "out of tokens" recovery flow, see What Happens When Credits Run Out. For upgrading the plan instead of relying on Auto Reload, see Upgrading Your Plan.