Data Export and Deletion Requests

Requesting a Data Export

Under GDPR and similar data protection regulations, you have the right to receive a complete copy of your personal data held by RealityMold. To submit a data export request, use the GDPR Data Request Form, which is also linked from the Privacy Policy page. Alternatively, you can submit your request by emailing the address listed on the Privacy Policy page.

The data export includes your account profile information, client and product data, video request history, message history, and billing records. Essentially, it covers everything associated with your account in a structured, portable format. You can use this data for your own records or to transfer information to another service. Data exports are delivered within 30 days of the request as required by regulation. You will receive an email notification when your export is ready for download.

Requesting Account Deletion

To request full account deletion, use the same GDPR Data Request Form and select the deletion option. Account deletion permanently removes your personal profile information from the system.

Before submitting a deletion request, download any approved videos you want to keep from your Video Library. Once deletion is processed, video files associated with your account are removed permanently and cannot be recovered. Take the time to review your library and save everything you need before proceeding.

Active subscriptions must be cancelled before account deletion can be processed. If your subscription is still active, cancel it first through the Billing page and then submit your deletion request. For instructions on cancelling, see Cancelling Your Subscription.

What Data Is Deleted vs. Retained

When your account is deleted, RealityMold removes your name, email address, profile information, message content, and all associated personal identifiers. This data is permanently erased from the system.

Certain records are retained in an anonymized form for legal and financial compliance purposes. These include aggregated usage data that cannot be tied back to your identity and billing records required by tax and financial regulations. None of this retained data can identify you or be reconnected to your former account. This approach balances your right to erasure with the legal obligations that RealityMold must fulfill.

Deletion requests are processed within 30 days of submission. You will receive an email confirmation at your registered address when the process is complete, serving as your final record that the request has been fulfilled. Before requesting deletion, make sure you have saved all content you need. See Downloading Your Approved Videos for instructions on saving your video files. For more information about how RealityMold handles your data, review the full Privacy Policy.