Data Export and Deletion Requests

Two Paths

There are two paths to act on your data:

1. Delete Account button inside Account Settings. The fastest way to permanently delete your account. Cascades across every client.
2. GDPR Data Request Form at /gdpr, linked from the Privacy Policy. Use this for data exports, for granular requests (export specific data, correct specific records), and for deletion if you would rather have a written audit trail.

For most customers, the in app Delete Account button is the right move when you want full deletion. The GDPR form is the right move for everything else.

Requesting a Data Export

You have the right under GDPR and similar regulations to receive a complete copy of your personal data.

To submit a data export request:

1. Open the GDPR Data Request Form.
2. Pick the data export option.
3. Fill in the form fields and submit.

The export covers your account profile, every client and its campaigns and creatives, message history, billing records, and audit logs. Data is delivered as a structured archive within the timeframe required by applicable regulation. You receive an email confirmation when the export is ready.

Deleting Your Account (Fast Path)

The fastest way to delete is the in app Delete Account button:

1. Open the user menu at the bottom of the left sidebar.
2. Click Settings.
3. Scroll to the Danger Zone section at the bottom of the page.
4. Click Delete Account.
5. Confirm in the dialog.

What this triggers:

• A cascade delete across every client you own. Every campaign, creative, delivered video, message thread, and credit transaction goes with it.
• Cancellation of every active subscription on those clients.
• Permanent removal of your profile (name, email, password hash).
• A confirmation email to your registered address.

Active subscriptions must be in a state where they can be cancelled. If something is mid charge or in a Stripe state that blocks deletion, the system tells you and your account manager will follow up.

Deleting Your Account (GDPR Path)

If you would rather submit a written request:

1. Open the GDPR Data Request Form.
2. Pick the deletion option.
3. Fill in the form and submit.

The result is the same as the in app button: a full cascade delete. The GDPR form is just a more formal entry point with an audit trail. Use it if your team prefers a paper trail or if your jurisdiction requires it.

Deletion requests are processed within the timeframe required by applicable regulation. You receive an email confirmation when the deletion is complete.

Before You Delete: Download What You Want to Keep

Account deletion is permanent. Once it processes, the data is gone. A short checklist before you click delete:

• Download every creative you care about. Open each one's review page and grab the Download ZIP. The ZIP contains scenes, persona images, and both merged videos.
• Download invoices for accounting. Open each client's settings page, scroll to the Invoices section, and download every PDF you need.
• Export your credit transaction history if you need it. Each client's credits page shows the log. Screenshot or copy what you need; the data leaves with the delete.
• Save any reference images or files you uploaded for personas, products, or message threads.

If you would prefer a single ZIP of everything tied to your account, request a GDPR data export first, wait for it to arrive, then submit the deletion request.

What Data Is Deleted vs. Retained

Deleted:

• Your name, email, password hash, profile.
• Every client you owned and all data tied to those clients (campaigns, creatives, deliveries, references, persona images, message threads, credit transactions).
• The link between you and any media we generated.

Retained in anonymized form:

• Aggregated usage data that cannot be tied back to your identity (model performance metrics, system stats).
• Billing and tax records that we are legally required to keep, with personal identifiers stripped.

Stripe also retains records on its side per its own retention policy. Stripe's policy is independent of ours.

Cancellation vs. Deletion

These are different things:

• Cancellation ends a subscription on one client. The client still exists, every delivered video stays downloadable, message history is preserved, and you can reactivate later. See Cancelling a Subscription.
• Account deletion is account wide. Every client goes with it, including all their videos and history. Subscriptions are cancelled as part of the cascade. Nothing is recoverable.

Cancel first, delete second is the safe order if you want a paper trail. The in app Delete Account button handles both at once.

Where to Read the Underlying Policy

For RealityMold's full data handling rules, retention windows, and contact information for the data protection officer, read the Privacy Policy.