What You Can Do with a Delivered Creative

Four Moves

After a creative is delivered, you have four moves on the review page:

• Download the creative when you want to use it.
• Report an issue when something specific is wrong and you want our team to look at it.
• Message your account manager when you want a conversation.
• Iterate by creating a new creative in the same campaign when you want a different angle.

Pick the one that fits the situation.

Downloading

The fastest path. Use the Download ZIP button at the bottom of the review page to grab everything in a single file: individual scenes, both merged videos, persona source images.

If you only want one file, the individual scene cards and persona cards have their own download buttons. The ZIP and individual downloads come from the same underlying assets, so you get identical content either way.

For format and naming details, see Downloading a Delivered Creative.

Reporting an Issue

Use Report an Issue when something specific is wrong with the delivered creative and you want the team to take a look. The modal asks for:

• Which element is off. You can flag Entire video, Hook, Scene 1, Scene 2, Problem, Solution, or Call to Action.
• Your name (prefilled).
• A timestamp if a specific moment is the problem.
• A description. At least 10 characters.

Reports go to the team inbox and you get a confirmation email. The team reviews each report and follows up directly. Depending on the issue, the team may take a closer look, run small fixes, or work with you on next steps. Anything more substantial may involve some additional tokens; the team will flag and discuss that with you before doing the work.

Be specific. "The Hook persona's voice does not match the persona I set" is actionable. "I don't like it" is not.

Messaging Your Account Manager

For nuance and strategy that does not fit a structured form, open the message thread scoped to the creative. The Message us about this variation link on the review page opens the thread directly. Use this for:

• Strategic direction across multiple creatives.
• Brand context that did not fit any of the input fields.
• Questions about a specific delivery.
• Custom format exports or other team handled requests.

Message threads land on your account manager's queue and you get notifications when they respond. See How to Message Your Account Manager.

Iterating with a New Creative

The most common move for a creative that needs a different angle is to make a new creative in the same campaign. The campaign's product context and research carry forward, so a new creative inherits most of the setup. You only need to:

1. Open the campaign and click New Creative.
2. Tweak the product step (often: same main picture, different showcase configuration).
3. Tweak the persona (often: different gender or age range, different personality direction).
4. Tweak the dialogue (often: a different hook).
5. Submit.

Two or three iterations of a campaign almost always lock in a winning angle. Each iteration is a fresh submission with its own token cost.

What Happens to the Delivered Creative

Nothing changes after delivery. The creative stays in delivered state. You can revisit the review page any time, redownload the ZIP, message about it, or report an issue weeks or months later.

For more on improving the next creative, see Writing Effective Product Descriptions and Dialogue and How Persona and Actor Direction Work.