Understanding Email Notifications

How Emails Are Sent

Every customer facing transactional email on RealityMold goes through a single registry. Each email has a trigger (something that happens on your account or on a client), a recipient list (you, plus campaign notification recipients where relevant), and a link back into the platform.

Notifications are on by default. You do not need to enable anything. There is no per email opt out today; if you need to silence a category, message your account manager.

The sections below group emails by category.

Auth and Account

Email verification. Sent when you sign up or change your email address. Click the link to confirm the address.

Magic link. Sent if you request a passwordless sign in link.

Password reset. Sent when you click "Forgot password" on the sign in page. The link is short lived for security.

Password changed confirmation. Sent after a successful password change. If you did not change your password, message your account manager immediately.

Welcome email. Sent after you create your account and complete checkout. Confirms your first client and points you to the dashboard.

Account deletion confirmation. Sent after a full account deletion completes. Final paper trail that the request was processed.

Billing

Subscription confirmation. Sent when a subscription starts on a client (first signup, new client subscription, or reactivation after a cancel).

Subscription cancelled. Sent when a client subscription is cancelled. Includes the date the cancellation takes effect (end of the current billing cycle).

Auto Reload enabled. Sent when Auto Reload is turned on for a client. Confirms the trigger amount and the card on file.

Tokens running low. Sent when a client's balance crosses a low threshold. Early warning so you can plan a top up or upgrade.

Tokens exhausted. Sent when a client's balance hits zero. Explains your three recovery paths: top up, upgrade, or wait for the next cycle reset.

Payment failed. Sent when a charge fails (card declined, expired, 3D Secure challenge unanswered). Tells you what to do next.

Delivery

Videos ready. Sent when a creative reaches the delivered state. Goes to every notification email on the campaign (yours by default, plus anyone you added). Includes a direct link to the creative's review page.

This is the most important email to act on, because the team is waiting for you to look at the delivery.

Messaging

Customer: admin replied. Sent when your account manager replies in any thread. Includes a preview of the message and a link to the full thread.

The reverse direction (admin: new customer message) only goes to the team's inbox. You do not receive a copy of your own messages.

Pipeline and Operational

Campaign pipeline failed. Sent if the campaign pipeline hits a fatal error that the auto retry could not recover from. The team is also paged so this rarely lands without follow up.

Churn (If You Cancel)

If you cancel a subscription, you may receive a series of churn reminders depending on your plan and how far you are from the cycle end. These are designed to make it easy to come back if you change your mind:

• Day 7, Day 15, Day 30, Day 60 reminders for monthly subscribers.
• Annual mid cycle, pre end, and post end reminders for annual subscribers.

None of these auto charge anything. They are informational. You can reactivate from the link inside any of them.

Compliance

GDPR request notification (customer). Sent after you submit a GDPR request through the form at /gdpr. Confirms we received the request and gives you a timeline.

Navigating from Email to Platform

Every email includes a clear link back to the relevant page. Delivery emails link to the creative's review page. Billing emails link to the client's settings page. Messaging emails link to the thread.

If you are not logged in when you click, you are taken to the sign in page first and routed to the original destination after signing in.

For composing messages, see How to Message Your Account Manager. For finding existing threads, see Where to Find Messages.