Understanding Email Notifications

What Triggers Email Notifications

RealityMold sends email notifications for key events so you stay informed without needing to check the platform constantly. Notifications are sent via SendGrid to the email address associated with your account, and each email includes a direct link back to the relevant page in the platform.

You do not need to configure or enable notifications. They are active by default for all accounts, covering the full range of account and production events described below.

Notification Types

Welcome Email is sent after you create your account and select a plan. It confirms that your account is active and provides a link to your dashboard so you can begin setting up clients and products right away.

Request Confirmation is sent when you submit a new video request. The email includes the product name, the number of variations requested, and the total credit cost deducted from your balance.

Videos Delivered is sent when your video request has been fulfilled and the videos are ready for review. This is the most important notification to act on, since delivered videos require your review before they can be approved and downloaded.

Video Approved Confirmation is sent when you approve a video variation. It confirms that the approved video is now available in your Video Library for download.

Extension Submitted Confirmation is sent when you request an extension on a delivered video. The email confirms the extension has been submitted and credits have been deducted.

New Message from Account Manager is sent when your account manager replies in a message thread. The email includes a preview of the message and a link to the full conversation thread.

Credits Running Low is sent when your credit balance drops below a threshold. It serves as an early warning so you can plan your remaining requests or consider upgrading before running out.

Credits Exhausted is sent when your credit balance reaches zero. The email explains your options: upgrade your plan for immediate credits, or wait for your next billing cycle to reset your allocation.

Plan Upgrade Confirmation is sent after a successful plan upgrade. It confirms your new plan tier, updated credit allocation, and any prorated credits added to your balance.

Subscription Renewal is sent when your billing cycle renews. The email confirms the charge amount and your new credit allocation for the upcoming cycle.

Navigating from Email to Platform

Every notification email includes a prominent View in Platform button that takes you directly to the relevant page. For delivery notifications, the link goes to the specific video request. For billing notifications, it goes to the billing page. For message notifications, it goes to the conversation thread.

If you are not logged in when you click the link, you will be prompted to sign in first. After authentication, you are redirected to the correct page automatically.

For more on communicating with your account manager through the platform, see How to Message Your Account Manager. For details on your credit balance and how it works, see Understanding Your Credit Balance.