Managing Notification Emails on a Campaign

What Notification Emails Are For

Every campaign on RealityMold has its own list of email addresses. Whenever something meaningful happens on the campaign (a creative is delivered, the research step completes, the pipeline fails), an email lands at every address on the list.

The list is per campaign. Two campaigns under the same client have two separate lists. Two campaigns for two different brands have two separate lists. You pick who needs to know what, campaign by campaign.

Your Email Is Always Included

Your own email is included on every campaign by default and cannot be removed. You are the account owner; you always get the notifications.

The list you manage is the other recipients beyond yourself.

Where to Manage the List

Two places to edit the list:

At campaign creation. When you create a new campaign, the form has a Notification Emails section. Add anyone you want on the list before clicking Create Campaign.

On an existing campaign. Open the campaign workspace and find the notification emails control. You can add and remove recipients there at any time. Changes apply to future notifications immediately; they do not retroactively resend previous emails.

How to Add

In the notification emails input, type an email and press Enter (or click the Add button). The email appears as a chip in the list above the input.

A few rules:

• The address must be a valid email format.
• Duplicates are deduped automatically. Adding the same address twice does nothing.
• Your own email is automatically present; you do not need to add yourself again.

How to Remove

Click the X next to any chip in the list. The address is removed from future notifications. Your own email chip cannot be removed (the X does not appear next to it).

Removal is silent. The removed recipient is not told they were removed.

What Each Recipient Gets

Every email on the list receives:

• Videos ready. When a creative is delivered, with a link directly to the review page.
• Campaign pipeline failed. When the campaign pipeline hits a fatal error (rare; the team is also paged automatically).
• Other campaign milestones as they happen.

Recipients do not get:

• Billing emails (invoices, subscription confirmations).
• Account level emails (password reset, account deletion).
• Messages from your account manager that target you specifically.

Notification emails are about campaign work, not account administration.

Who to Add

A few common patterns:

For a solo brand owner. Just you. You are already on by default. No additions needed.

For an agency with a client contact. Add the client's primary contact. They see deliveries the moment they land and can review without waiting for you to forward.

For a team with multiple reviewers. Add every reviewer. Each one gets the delivery email so the fastest reviewer can act first.

For a campaign with handoff. If someone else is taking over the campaign at some point, add them now. They will receive notifications from the moment they are on the list.

There is no cap on the number of recipients per campaign. Add as many as the work actually requires.

Recipients Across Multiple Campaigns

If you want a specific person (an account manager, a creative director, a client contact) to see every creative for a brand, you need to add them to every campaign for that client. The notification list is per campaign, not per client.

For agencies managing many campaigns, a small rhythm helps: when you spin up a new campaign for an existing brand, replicate the previous campaign's notification list as your starting point, then prune.

Permissions and Access

Adding someone to a campaign's notification email list does not give them access to the platform. They get email notifications, but they cannot log in to RealityMold unless they have their own account.

This is deliberate. The list is for awareness, not for collaboration. To give someone actual access to your account, they need their own user with appropriate permissions (or you share your login, which we do not recommend).

Tips

Prune dead recipients periodically. Team members rotate. Client contacts change. A campaign that has been running for months may have stale recipients. The campaign workspace edit is the easiest place to clean up.

Use scoped messaging for two way conversations. Notification emails are one way (the system notifies the recipient). For a real conversation, use the per campaign message thread with your account manager. See How to Message Your Account Manager.

Review the list before submitting a sensitive creative. If you are about to ship a creative your client cares deeply about and a stale recipient is still on the list, the delivery email reaches them first. Prune before submit.

For the broader email notification system, see Understanding Email Notifications. For finding existing message threads, see Where to Find Messages.